„All suppliers are required to treat their customers fairly

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Replica Bags Wholesale The energy company has 3 months to fix its customer service (Image: Photodisc)Get the biggest money stories by emailSubscribeSee our privacy noticeMore newslettersEnergy companies don’t always have the best reputation for customer service, so the question is how bad does it replica bags uk have to get for their regulator to ban them.This bad it seems.Ofgem has just banned Economy Energy from taking on new customers because of replica bags wholesale india ongoing issues with its existing ones.And the firm isn’t just banned from new customers, it’s also blocked from requesting one off payments and increasing direct debits for its existing 244,000 customers.Anthony Pygram, Ofgem director of enforcement, said: „Ofgem is taking replica bags review action to protect customers from suffering more harm from the unacceptable level of customer service provided by Economy Energy. We expect the supplier to take immediate action to rectify its failings or face having its ban extended.“All suppliers are required to treat their customers fairly. Where they do not, Ofgem will take the necessary steps to ensure suppliers change their behaviour and to prevent further harm to customers.“What they didOfgem said it took action because of Economy Energy’s complaints handling processes and standards as well as billing and payment procedures.Matthew Vickers, chief executive of the Energy Ombudsman, said: „We have seen a significant increase in complaints about Economy Energy in recent months.“In November alone Visit Your URL we opened investigations into 399 complaints about the company, compared to just 112 last January.“Common issues include disputed account balances, failure to issue refunds and concerns over billing delays.“Read MoreEnergy Saving DiscountsWhat happens now? Ofgem Economy Energy has three months to improve and expand replica bags on amazon its customer contact procedures via email and webchat, address its billing and payment failures and issue customer refunds in a timely manner.If they haven’t managed that, https://www.simreplicabags.com Ofgem can confirm the provisional order to extend the ban or ultimately revoke its licence entirely.Vickers said: „It’s really important that consumers are made aware of their right to bring unresolved complaints to us.“It’s also important that businesses implement our decisions in full and put things right for their customers.“On the back of information we have provided, Ofgem has identified that Economy Energy urgently needs to address both of these areas.“Read MoreEnergy billsallMost ReadMost RecentDietVegan burgers can contain more saturated fat than TWO McDonald’s Big MacsEXCLUSIVE: The news could come as a shock to the one in three of the UK’s replica bags online shopping india 500,000 vegans who say they follow the diet for health reasonsValentine’s DayYou can now get a Prosecco flavoured Dip Dab and it contains actual alcoholAn adult version of one of our favourite childhood sweets has gone on sale just in time for Valentine’s DayValentine’s DayJust Eat is giving out free cheesy pizzas for Valentine’s Day on one conditionJust Eat will give you a free cheese pizza tomorrow but you will need to give them something in return. replica radley bags Replica Bags Wholesale

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